📄 POLICY
Refund Policy
Refund eligibility depends on product, provisioning state, usage and circumstances.
- • Contact support before opening a payment dispute.
- • Once a service is provisioned or materially used, a refund may not be available.
- • Domain registrations may be non-refundable once registered.
- • Accounts or services suspended for prohibited activity, fraud or abuse may not qualify.
- • Submit refund requests through a HeXaClouds Discord ticket.
- • This is a general policy template and does not replace rights under applicable consumer law.