❓ FAQ
Questions? We've got answers.
Common questions about HeXaClouds services.
Where is the control panel?
Use console.hexaclouds.fun for your HeXaClouds control panel.
How does support work?
Support is provided through the HeXaClouds Discord, including tickets where appropriate.
Do Minecraft plans include DDoS protection?
Yes, DDoS protection is included with the listed Minecraft plans.
What is included with VPS hosting?
VPS plans include NVMe storage, dedicated IPv4, root access, DDoS protection and 24/7 Discord support.
How do invite rewards work?
Invite genuine members, claim the corresponding reward through Discord, and renew weekly with 3 new genuine invites.
Do you offer refunds?
Refund eligibility depends on the product, provisioning state, usage and circumstances. See the Refund Policy.